Buyer Beware

Buyer Beware

When you purchase a Rainbow, you are buying many years of product development, continuous improvement and ingenuity. Plus, your Rainbow is supported by Healthy homes marketing Pte ltd and by your local Independent Authorized Rainbow Distributor.

Do not make the mistake of purchasing your Rainbow from an unauthorized retailer. Only an Authorized Rainbow Distributor/Dealer can sell and support an authentic Rainbow.

Risks of Buying from an Unauthorized Source
  • You will not have access to an authorized warranty that is backed by the manufacturer – Rexair LLC of Troy, Michigan, USA.
  • You don’t really know who you are dealing with, and it is often not a local business with a track record of providing good customer service.
  • Any warranties actually offered by unauthorized sellers of Rainbows may, as a practical matter, be worthless. Additionally, in order to get a warranty repair, you may have to package the Rainbow and then ship it out for repair – a time-consuming and costly process, with no guarantee of satisfactory service.
  • Despite promises of prompt shipping, there are often long delays between a credit card purchase and the date on which the units are actually shipped.
  • Units advertised as “new,” may in fact be used. You may not know until it is too late!
  • Units may not be in good condition, may be defective or may contain non-factory parts. Often products from unauthorized sources have had serial numbers removed to conceal the true source of the products.
  • Authorized Rainbow Distributors only honor warranties on machines sold by other Authorized Distributors, which do not include vacuum cleaner shops or Internet merchants.
  • While Rexair sympathizes with customers who have been taken advantage of by unauthorized or Internet sellers, Rexair stands behind its Authorized Distributors and can only offer assistance to customers who have purchased through authorized channels.
Advantages of Buying from an Authorized Rainbow Distributor or Dealer
  • You know who you are dealing with – an Authorized Rainbow Distributor who is committed to customer satisfaction.
  • You will receive an authorized warranty that is backed by Rexair LLC.
  • You will receive personal service and attention.
  • You will receive a brand new unit in perfect condition.
  • You will have access to convenient, authorized local service.
Frequently Asked Questions

Didn’t find the answer to your question? Not to worry. You can ask it here.

Where can I purchase a Rainbow Cleaning System?

The Rainbow Cleaning System is sold through a network of Independent Authorized Rainbow Distributors. If you are interested in purchasing a Rainbow, please fill out our Request a Demonstration form. An Authorized Rainbow Distributor in your area will contact you with more information.

How much does the Rainbow cost?

The price of a Rainbow unit may vary depending on package configurations, local market conditions, taxes, and trade-in value that may be applied to your purchase. Your local Authorized Rainbow Distributor will be able to provide you with additional information. To schedule an in-home consultation, please fill out our Request a Demonstration form.

What is covered under the Rainbow warranty?

Rexair provides to its independent Authorized Rainbow Distributors, a written four (4) year warranty on the Rainbow Cleaning System and attached accessories and an eight (8) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.

HOW OFTEN DO I NEED TO CHANGE THE HEPA FILTER?

It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.

HOW OFTEN DO I NEED TO CHANGE THE HEPA FILTER?

It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.

What is covered under the Rainbow warranty?

Rexair provides to its independent Authorized Rainbow Distributors, a written four (4) year warranty on the Rainbow Cleaning System and attached accessories and an eight (8) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.

Can the Rainbow pick up liquids?

The Rainbow is able to safely pick up liquids. Please follow the instructions in the owner’s manual. The Rainbow Power Nozzle is not able to pick up liquids.

Where can I obtain a replacement owner’s manual?

Owner manuals are available for download on this website.

Our Clients Say it’s Best…

Check out below some of the awesome things they have to say.

thumb_01_60_60Johnson Tan

"This is our 3rd Gen Rainbow vacuum. 4th unit in our family and household cleaning chores has always been such a bliss with Rainbow. Easy handling, efficient, no fuss storage and option to be used as air purifier. "
4_5_stars

thumb_01_60_60Phyllis Phuah

"I'm been using Rainbow Vacumn machine for almost 7 years, and it provided me & my family a healthier & better living environment. I love especially the nozzle that use to clean the mattress dust mite, it is really useful. "

4_5_stars

"This is our 3rd Gen Rainbow vacuum. 4th unit in our family and household cleaning chores has always been such a bliss with Rainbow. Easy handling, efficient, no fuss storage and option to be used as air purifier. "

Johnson Tan

"Have been using the vacuum for quite a number of years. Always so satisfied after using it. This past week, my master bedroom has beed infested with "booklice". I use the vacuum to suck all of them. It was very successful due to the power of it. Imagine you don't have the vacuum and spray insecticide. Whole room and bed will be messy! Love the machine."

Eunice Liu

"I'm been using Rainbow Vacumn machine for almost 7 years, and it provided me & my family a healthier & better living environment. I love especially the nozzle that use to clean the mattress dust mite, it is really useful. "

Phyllis Phuah

"# I love Rainbow; very useful machine, can create fresh & clean air, good for health, can remove house dust mite & allergens, especially useful in removing mattresses dust mites👍👍👍"

 

Mee Kiew Soh‎

thumb_01_60_60Eunice Liu

"Have been using the vacuum for quite a number of years. Always so satisfied after using it. This past week, my master bedroom has beed infested with “booklice”. I use the vacuum to suck all of them. It was very successful due to the power of it. Imagine you don’t have the vacuum and spray insecticide. Whole room and bed will be messy! Love the machine."

4_5_stars

thumb_01_60_60Mee Kiew Soh‎

"# I love Rainbow; very useful machine, can create fresh & clean air, good for health, can remove house dust mite & allergens, especially useful in removing mattresses dust mites👍👍👍 "

4_5_stars

Say No To Dustmites

You can finally sleep peacefully knowing there is no dustmite invading your love ones.